Your everyday practice remains free
Writing prayers, adding private notes, setting reminders, reading Scripture, and returning to saved devotionals do not use Glean AI credits. Ordinary sharing, replies, encrypted sync, and manual backups are also free. Some of those features need a free account.
Credits are for optional hosted AI work, such as creating devotional days, guided responses, saved prayer audio, and monthly Memories. Different actions can have different costs. Review the amount shown before sending a request, and visit Pricing for the current options. You do not need to buy more credits just to keep reading something you already saved.
Check your account and usage
On iPhone, open Settings → Credits & purchases. This shows your account’s available balance or access, purchase options, and usage history. You can also sign in on the credits page to review your balance and activity.
Sign in to your Glean account before purchasing. Your Glean balance follows that account across signed-in devices. If a balance looks unfamiliar, first confirm that you are using the same Glean account as before.
Using your own Gemini key or a copy-and-import devotional workflow does not use Glean credits. The AI provider you choose may charge separately; its usage is not part of your Glean balance.
If a purchase is missing
- Check your internet connection and sign in to the Glean account you used for the purchase.
- Open Credits & purchases on iPhone.
- Choose Restore Apple purchases and allow the check to finish.
- Review the balance, access, and account activity again before trying another purchase.
Apple purchase restoration is a way to reconcile purchases and access, not a way to create new credits from a previously used pack. If a purchase still does not appear, contact support with the approximate purchase date, the option you bought, and the error shown. Do not send payment-card information, passwords, or verification codes.
Subscriptions and interrupted requests
Purchases in the iPhone app are completed through Apple. Renewing subscriptions continue until canceled through your Apple account settings. Deleting Glean or deleting your Glean account does not cancel the subscription. Unlimited is intended for reasonable personal Glean AI use; Family Sharing is not supported. The terms explain the applicable conditions.
If an AI request is interrupted, use its existing retry or recovery option rather than starting several new requests. Glean’s safe retry of the same request does not charge you again. If the result or charge remains unclear, check account activity and send us a note so we can investigate.